We’ve got your back

Consider us a collaborator and extension of your organization – we are here to help.  All our services includes premium technical support for as long as you use the service. Whether you are a first-time user or an expert, we want to provide you with hassle-free HPC in the Cloud. At anytime you can schedule a “hands-on” support session were we show you step-by-step instructions by sharing your Sabalcore Remote Graphics desktop.

Premium Support Included

With Premium Support you get:

  • 1 hour Interactive training session for first time customers
  • Support via phone and email
  • Access to the Knowledge Base software guides, help pages, and more
  • Interactive Support Sessions (as needed)
  • Installation of software (as needed)
  • Basic scripting and coding support
  • Basic automation

Tier 3 Technical Support

Tier 3 support includes top-level business and enterprise support such as custom coding, scripting, workflow integration and optimization, software application consulting. Tier 3 support is available through contract, hourly, or on-demand.

  • Interoperability & configuration guidance and troubleshooting
  • Custom coding, scripting, advanced automation, and API integrations
  • Consulting and guidance based on your applications or workflows
  • Custom Configuration management
  • Infrastructure Management (for dedicated systems)

Knowledge Base

Sabalcore customers have access to complete instructions and documentation. The information provided ranges from the very basics such as transferring files and starting a job to advanced such as compiling your own code. We also provide software specific guides for popular pre-installed applications.

Interactive Support Sessions

 

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Share your Sabalcore Graphics Interface with a Sabalcore engineer. Hands-on training session for new customers. Collaboration is private, efficient, and hassle-free. No need to share your PC’s desktop.

 

Contact Support

Technical Support
support@sabalcore.com

In the US Phone:
1-877-492-8027

International:
00 +1 321-206-6620

Customer and Technical Support
Hours by Phone:
Monday – Thursday: 8am – 5pm EST
Friday: 8am – 4pm EST