You have our Support

Consider us a collaborator and extension of your organization – we are here to help.  All our services includes premium technical support for as long as you use the service. Whether you are a first-time user or an expert, we want to provide you with hassle-free HPC in the Cloud. At anytime you can schedule a “hands-on” support session were we show you step-by-step instructions by sharing your Sabalcore Remote Graphics desktop.

Premium Support Included

With Premium Support you get:

  • 1 hour Interactive training session for first time customers
  • Support via phone and email
  • Access to the Knowledge Base software guides, help pages, and more
  • Interactive Support Sessions (as needed)
  • Installation of software (as needed)
  • Basic scripting and coding support
  • Basic automation

Tier 3 Technical Support

Tier 3 support includes top-level business and enterprise support such as custom coding, scripting, workflow integration and optimization, software application consulting. Tier 3 support is available through contract, hourly, or on-demand.

  • Interoperability & configuration guidance and troubleshooting
  • Custom coding, scripting, advanced automation, and API integrations
  • Consulting and guidance based on your applications or workflows
  • Custom Configuration management
  • Custom Infrastructure Management (for dedicated systems)

Knowledge Base

Sabalcore customers have access to complete instructions and documentation. The information provided ranges from the very basics such as transferring files and starting a job to advanced such as compiling your own code. We also provide software specific guides for popular pre-installed applications.

Interactive Support Sessions

 

Hands-on training session for new customers. Collaboration is private, efficient, and hassle-free. Share your Sabalcore Remote Desktop with a Sabalcore engineer. No need to share your PC’s desktop.

Contact Support

Technical Support
support@sabalcore.com

In the US Phone:
1-877-492-8027

International:
00 +1 321-206-6620

Customer and Technical Support
Hours by Phone:
Monday – Thursday: 8am – 5pm EST
Friday: 8am – 4pm EST